For custom materials, colors or dimensions, contact our sales team for a custom quote at 1-800-233-9663 or at sales@newood.com

Shipping & Returns

 

Returns Policy

Effective 1/1/21 we will no longer accept any returns. 



Shipping

Standard lead time for shipment is 3-6 weeks from the date the order is placed. Transit time varies depending on destination. Custom fixtures and new designs may take longer.

NEWOOD has excellent freight discounts with all major shipping companies which we pass through to our customers. Almost all fixtures are shipped knocked down (KD) to reduce freight charges. Freight charges are based on the type of fixture, quantity, weight and the distance traveled. Prepaid, collect and 3rd party billing. Call 800-233-9663 for freight quote.

With few exceptions, standard catalog fixtures are designed to be shipped knocked down (KD) via truck, UPS or ship (international). Truck shipments from Oregon to the east coast take 7-10 working days, to the mid-west 5 days, to the mountain states 4 days and to the west coast 3 days. Shipping KD reduces freight charges, minimizes freight damage and takes less warehouse space. Carpenters or a contractor are not necessary for installation. Most fixtures can be handled and assembled by one or two people.

For custom materials, colors or dimensions, contact our sales team for a custom quote at 1-800-233-9663 or or at sales@newood.com